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Refund & cancellation policy

Last updated: October 14, 2026

1. Overview

This policy outlines the terms for cancellation of, and refunds for, Trainaq plan subscriptions bought by coaches ("Service"). By subscribing, you agree to this policy. Amounts are charged in Indian Rupees (₹ INR) for Indian customers and in the currency shown at checkout (e.g. USD) for international customers.

All payments made towards Trainaq subscriptions are non-refundable, except as set out in Section 4. Where local law grants statutory rights, such as in the EU and UK, those rights apply — see Section 4A. Please read this policy carefully before subscribing.

This policy does not cover packages that a coach sells to their clients through Trainaq: see Section 1A.

1A. Packages Bought From Your Coach

  • When you buy a package (a one-time package, a monthly plan or a session pack) from your coach in the Trainaq app, you are buying it from your coach. The payment is processed by Razorpay (India) or Stripe (outside India) and settles to your coach; Trainaq does not hold the money.
  • Your coach sets the refund and cancellation terms of their packages. To ask for a refund, contact your coach.
  • You can turn off auto-pay for a coach's monthly plan at any time in the Trainaq app (More → Payments). Nothing more is charged, and you keep the package until the end of the period you have paid for.
  • Session packs: your coach also sets how much notice you need to give to cancel a booked session and get the session back in your pack. The app shows this before you cancel.
  • If you were charged twice, or charged a wrong amount, because of a technical error on our side, email support@mygymdesk.com with the payment's Transaction ID and we will work with your coach to correct it.

2. Free Trial

  • New coaching businesses get a free trial of the Pro plan for 14 days from sign-up.
  • No payment information or card is required to start a trial.
  • The trial does NOT auto-convert to a paid subscription. You must explicitly choose a paid plan and make a payment to keep its features.
  • No charges apply if the trial expires without upgrading.
  • If you do not upgrade, your business moves to the free Starter plan at the end of the trial. Your data stays in your account.
  • We recommend using the full trial to evaluate the Service before purchasing.

3. Subscription Cancellation

How to Cancel

Cancellation Terms

  • You may cancel at any time. Cancelling also stops any future automatic (recurring) charges on a saved payment method.
  • Cancellation takes effect at the end of your current billing period — you retain full access until then. After that, your business moves to the free Starter plan.
  • No refunds are issued for unused days or partial months in the current billing period, except as in Section 4 and subject to Section 4A.

4. Refunds

All payments are final and non-refundable (subject to Section 4A), including monthly subscription payments, plan upgrades, and other Service charges. The only exceptions where we will process a refund are:

  • Duplicate payments: If you are charged twice for the same billing period due to a technical error, we refund the duplicate amount.
  • Billing errors: If you are charged an incorrect amount due to a system error on our end, we refund the difference.

To report a duplicate payment or billing error, email support@mygymdesk.com with your registered email address and the payment Transaction ID. Corrections are processed within 5–7 business days.

4A. Refunds & Cancellation Rights — EU/UK and Certain International Customers

If you are a consumer or small business in the EU, EEA, or UK (or another jurisdiction granting equivalent rights), the following may apply in addition to or instead of the no-refund rule above, to the extent required by applicable law:

  • Right of withdrawal / cooling-off: You may have a statutory right to withdraw from a distance contract within 14 days. Where you expressly request immediate access to the Service during this period, the right to withdraw may be limited to the unused portion as permitted by law.
  • Auto-renewal cancellation: You may cancel an auto-renewing subscription at any time with effect for future renewals; where local law requires, we provide advance renewal reminders and an easy cancellation mechanism.
  • Pro-rata or other statutory refunds where mandated by applicable consumer-protection law.

Nothing in this policy excludes or limits any statutory consumer right that cannot be excluded under the law applicable to you.

5. Plan Changes

Upgrades

  • Paying by card outside India (Stripe): you are charged the pro-rata difference for the remainder of the current billing period, and the upgrade takes effect once that payment succeeds. Subsequent billing reflects the upgraded price.
  • Paying in India (Razorpay): the upgraded plan starts at your next renewal, at the upgraded price.
  • Upgrade charges are non-refundable (subject to Section 4A).

Downgrades

  • Take effect at the start of the next billing cycle. No refunds or credits for the price difference in the current period (subject to Section 4A).
  • Ensure your usage (number of active clients and team members) is within the new plan's limits before downgrading. Clients and team members you already have stay, but you cannot add new ones beyond the new plan's limits.

6. Failed Payments & Data

  • If a renewal payment fails, your plan keeps working for a 7-day grace period. Your Plan screen in Trainaq Coach and your billing page show when it ends.
  • If the renewal is still unpaid when the grace period ends, your business moves to the free Starter plan's limits until you pay. Existing clients stay, but you cannot add new clients beyond the Starter limit.
  • Your plan is restored upon successful payment.
  • Cancelling or downgrading never deletes your data. Data is deleted only when you delete your account (see our Privacy Policy); backups may be retained up to 90 days. Billing/invoice records may be retained longer where required by tax law.

7. Why We Limit Refunds

We offer a 14-day free trial of the Pro plan, and a free Starter plan — no payment required, no card needed, no auto-conversion — giving ample time to evaluate before committing. Because of this, paid subscriptions are final, subject to the statutory rights described in Section 4A.

8. Discretionary Exceptions

We may make exceptions at our sole discretion for extraordinary circumstances such as extended service outages or significant service defects. Such exceptions will be communicated in writing. This does not affect your statutory rights.

9. Contact Us

For billing inquiries:

  • Email: support@mygymdesk.com
  • Response time: Within 24–48 business hours
  • Address: Mygymdesk Technologies Private Limited, Flat J705, Aparna Sarovar Zicon, Nallagandla, Serilingampally, Hyderabad - 500019, Telangana, India